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Somerset Amphitheater Rules

The amphitheater concert rules may be subject to change. We recommend you check the Live Nation listing here, for the latest rules and information.

To ensure the safety of all patrons and guests, Somerset Amphitheater has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 715-217-2004.

Accessibility Policy

Most events at the Somerset Amphitheater feature an ADA-compliant seating section with limited availability seating. Also, many shows provide further accommodations including ADA-parking or assistance. Please call the venue at 715-217-2004 for more information.

Accessibility parking is available at the main gate of every event and the event staff will direct you.

Alcoholic Beverage Policy

To purchase alcohol, attendees must be 21 years of age or older and have a valid and current driver’s license or State ID card.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait until an appropriate break period arrives before being allowed entry. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

Large bags should not be brought to the venue or must be left in guest vehicles. All bags are subject to search by event staff.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Camera phones, disposable cameras, and small digital cameras are allowed within the venue.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 715-217-2004 to discuss potential refunds.

Food and Beverage Policy

Outside food is not allowed in the venue. There are concession stands and vendors available throughout the venue that can provide refreshments.

Lost and Found 

Lost something at the show? Then please contact security for help to see if anything was turned in to lost and found. Inquiries after the event can be made to 715-217-2004.

Please leave a message with your full contact information and detailed information about your lost item, and you will be contacted if your item is found. 

Permitted Items

You are allowed to bring the following items into the Somerset Amphitheater:

  • » Small Blankets 
  • » Purses & small soft bags 
  • » Binoculars 
  • » Small, personal cameras (unless prohibited by show)
  • » CLEAR plastic, vinyl or PVC tote bags (no larger than 12” x 6” x 12” in size)
  • » Small clutch bags (they don’t need to be transparent) measuring no more than 6” x 9”
  • » Cameras. Non-professional only, with no detachable camera lens
  • » Food stored in a clear, 1-gallon Ziploc bag
  • » Water (up to one liter in a factory-sealed bottle). Alternatively, bring an empty reusable bottle to fill inside the venue. These must be transparent or tinted. 
  • » Signs measuring up to 8.5 x 11 inches. All content must be appropriate and non-offensive. 

Prohibited Items

The following items are not permitted in the Somerset Amphitheater:

  • » Chairs of any kind
  • » Bags that don’t meet the bag policy (see above for more info)
  • » Umbrellas of any kind
  • » Outside food & beverage 
  • » Alcohol
  • » Illegal drugs/substances
  • » Strollers
  • » All audio and video recording devices, professional cameras & cameras with removable lenses 
  • » Coolers 
  • » Glass containers
  • » Cans
  • » Weapons of any kind 
  • » Coolers of any kind
  • » Bags or soft packs larger than purse size
  • » Laser pointers 
  • » Fireworks 
  • » Fires 
  • » Weapons or items construed as weapons (e.g., guns, knives, sticks, fireworks) 
  • » Bullhorns or noisemakers 
  • » Framed backpacks 
  • » Confetti 
  • » Laser pointers 
  • » Animals of any kind 
  • » Skateboards, inline skates & bicycles are not allowed inside the music venue 
  • » Motorized vehicles (including golf carts, motorbikes, scooters, & all-terrain vehicles) are not allowed inside the music venue 
  • » Personal property that is a potential hazard to others (e.g., dangerous jewelry, chains, wallet chains)
  • » Fireworks

The venue reserves the right to prohibit other items

Re-Entry Policy 

Re-entry isn’t permitted at Somerset Amphitheater. This means that once you’ve passed through the ticket gates there’s no going back.

Refund/Exchange Policy

In most circumstances, refunds and exchanges are not allowed. If severe weather or artist cancellation occurs, you may call the venue at 715-217-2004 for details about refunds or rescheduling.

Smoking Policy

Smoking is only allowed in designated areas located in the plaza and outside the seating areas. The venue doesn’t restrict smoking on the lawn but if ticketholders around you are complaining you’ll be asked to move to a designated smoking area.

Weather

Events at Somerset happen rain or shine (for the most part). A little drizzle – no problem. A full-on thunderstorm or an act of God – that’s when things might pause. Cancellations only happen for severe weather, artist issues, or extreme circumstances. If you want the latest updates, hit the venue’s socials.

Gate times

Doors usually open 60-90 minutes before showtime. But don’t just guess. Double-check your event page for the exact time. Enter via the South Gate (next to the Box Office), North Gate, or East Gate (where you’ll also find the VIP entrance). 

Security check

Expect the usual drill – metal detectors, bag searches and pat-downs if needed. To keep things moving, check the bag policy and FAQs before you arrive. Less time fumbling at the gate means more time to enjoy the grounds and the show.

Mobile tickets only

Gone are the days of crumpled paper tickets. Before you leave home, download your tickets to your phone via the Live Nation app. No Wi-Fi, no worries. Just make sure they’re saved to your device.

ID

A valid ID is required for events with age restrictions. You’ll also need ID to purchase and drink alcohol.

Any of the below will get you into the venue:

  • » A state-issued ID or driver’s license
  • » Current US Government or military ID
  • » An official passport

If you don’t have an ID to prove you’re 21 or older, you won’t be allowed to purchase, consume or carry alcohol at Somerset Amphitheater. No exceptions and no refunds if you break the rules.

Payments

Somerset is all about contactless payments. All food, drinks, and merch are card-only. Use a credit or debit card, or mobile pay apps like Apple Pay or Google Pay. Forgot your card or phone? No problem. Staff can exchange cash for a prepaid card, dollar for dollar, with zero service fees.

Box office hours

If you need help purchasing tickets on the day, the box office is open on show days only from 3pm until the headliner hits the stage. Find it next to the South Gate.